Last updated: July 2026

DCODE24 respects your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy explains how DCODE24 collects, uses, stores, discloses, and protects personal information when you use our website, contact us, subscribe to our newsletter, request a service, use our content, or interact with our digital tools, recommendations, guides, and services.

DCODE24 is focused on helping people and businesses decode technology, use smarter digital tools, and make safer choices around privacy, AI, self-hosted platforms, apps, software, hosting, and online systems.

Who This Policy Applies To

This Privacy Policy applies to users, visitors, subscribers, clients, potential clients, and other people who interact with DCODE24 through:

our website

our contact forms

our newsletter forms

our blog

our DCODE24 Library

our service enquiry forms

our AI Services

our Private Platforms and Self-Hosted Apps services

our YouTube-related content where linked through our website

our email communications

any other online form or communication channel operated by DCODE24

What Personal Information We May Collect

The personal information DCODE24 may collect depends on how you interact with us.

We may collect information such as:

your name

business name

email address

phone number

city, country, or general location

mailing or billing address

ABN or business details where relevant

information you submit through contact forms

information you provide when requesting a service

information you provide when subscribing to our newsletter

topics you are interested in

where you heard about DCODE24

service requirements or project details

technical information needed to assess or complete a setup request

payment or billing information

website usage information

IP address, browser type, device type, and basic log information

cookie and website interaction data

We only ask for information that is reasonably needed for the purpose of the interaction, service, enquiry, subscription, or website function.

How We Collect Personal Information

DCODE24 may collect personal information when you:

visit our website

submit a contact form

subscribe to our newsletter

request information about a service

enquire about AI Services

enquire about Private Platforms or Self-Hosted Apps

ask us to set up a platform, VPS, AI agent, chatbot, or digital system

communicate with us by email, phone, online form, or other method

interact with our website, blog, Library, or embedded content

use links, tools, forms, or third-party services connected to our website

We may also collect technical information automatically through website logs, cookies, analytics tools, or similar technologies.

How We Use Personal Information

DCODE24 may use personal information to:

respond to enquiries

provide information about our services

prepare quotes or service proposals

deliver one-time setup services

assist with AI agent, chatbot, or platform setup requests

help clients choose suitable tools, platforms, VPS providers, or digital systems

communicate with clients about a project

provide reports for paid investigation requests

process billing, payments, invoices, or service records

send newsletter updates if you subscribe

send important service-related messages

improve our website, content, Library, and services

understand what topics users are interested in

protect our website and systems from misuse, spam, fraud, or security threats

comply with legal, regulatory, accounting, or business obligations

We may also use general, non-identifying information to understand website performance, improve content, and develop better guides, reviews, and recommendations.

Newsletter and Marketing Communications

If you subscribe to the DCODE24 newsletter, we may use your name, email address, city/country, referral source, and topic interests to send you updates.

The newsletter may include:

new blog posts

YouTube video updates

privacy tips

AI tool recommendations

self-hosted platform guides

software and app suggestions

DCODE24 Library updates

technology guides

selected promotions or service updates

You can unsubscribe from marketing emails at any time by using the unsubscribe link in the email or by contacting us.

We may still send important service-related or administrative emails where necessary, such as messages connected to a service you requested, billing, security, or legal notices.

DCODE24 Library, Affiliate Links and Recommendations

The DCODE24 Library may include recommended tools, apps, platforms, software, VPS providers, hosting providers, gadgets, AI tools, privacy tools, and other digital services.

Some links may be affiliate links. This means DCODE24 may earn a commission if you sign up, purchase, or use a service through one of those links.

Affiliate links do not change the personal information we collect directly through our website, but if you click an external link, the third-party website may collect information according to its own privacy policy.

We recommend that users review the privacy policy of any third-party website, service, platform, or provider before signing up or sharing personal information.

YouTube, Embedded Videos and External Content

DCODE24 may embed YouTube videos or other external content on our website or blog.

When you interact with embedded videos or third-party content, those third-party services may collect information such as device data, cookies, viewing activity, or account-related data if you are logged in to their platform.

DCODE24 does not control how third-party platforms collect or use information. Their use of personal information is governed by their own privacy policies and terms.

Cookies, Website Logs and Similar Technologies

DCODE24 may use cookies, web storage, analytics tools, website logs, and similar technologies to help operate and improve our website.

These technologies may be used to:

remember website preferences

improve website functionality

understand how visitors use the website

measure website performance

protect the website from spam, misuse, or security threats

support forms, newsletter features, or other website functions

improve content, services, and user experience

You can disable cookies through your browser settings. However, some parts of the website may not work correctly if cookies or similar technologies are disabled.

Payments and Billing

If you purchase a service from DCODE24, we may collect billing information needed to process the transaction and maintain business records.

Payment information may be processed through third-party payment providers. DCODE24 does not intentionally collect or store full credit card details unless required for a specific payment process and handled through appropriate systems.

Third-party payment providers may collect and process payment information according to their own privacy policies and terms.

One-Time Setup Services and Client Accounts

For certain services, DCODE24 may assist clients with setting up platforms, VPS accounts, hosting accounts, AI agents, self-hosted applications, private communication systems, private cloud platforms, websites, online shops, or other digital systems.

Depending on the service, we may need temporary access to information such as:

domain details

hosting or VPS access

platform login details

configuration information

business details required for setup

technical requirements

files, content, or settings provided by the client

Clients should only provide access or information that is necessary for the requested service.

After a one-time setup is completed, the client remains responsible for the platform, hosting account, provider relationship, billing, renewals, updates, ongoing use, and access management unless a separate written agreement says otherwise.

Clients should change passwords, review user access, and secure their accounts after handover.

Paid Investigation and Fix Requests

If a client requests DCODE24 to investigate a technical issue after setup, we may collect information needed to assess the problem.

This may include:

error messages

screenshots

configuration details

access details where required

platform or server information

communication history related to the issue

The purpose of this information is to investigate the issue and provide findings or a report.

If DCODE24 can fix the issue, a separate quote may be provided. No additional fix will be carried out without client approval.

Disclosure of Personal Information

DCODE24 may disclose personal information where reasonably necessary to:

provide requested services

communicate with clients

process payments

operate the website

deliver email newsletters

use website hosting, analytics, spam protection, or form tools

work with third-party service providers

comply with legal, regulatory, accounting, or business obligations

protect our rights, property, users, clients, website, or systems

We may use third-party providers such as hosting providers, email providers, payment processors, analytics tools, newsletter platforms, security tools, or other technology providers.

We do not sell personal information.

Overseas Disclosure

Some third-party services, platforms, software providers, hosting providers, email providers, payment processors, analytics tools, or cloud services used by DCODE24 may store or process information outside Australia.

If personal information is disclosed to overseas providers, the location may depend on the provider, service, hosting region, or system used.

Where reasonable, DCODE24 aims to use reputable service providers and take reasonable steps to protect personal information.

Data Security

DCODE24 takes reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

Security measures may include:

SSL or encrypted website connections where appropriate

access controls

password protection

secure systems and tools

limited access to personal information where practical

reasonable administrative, technical, and organisational safeguards

No method of transmission over the internet or electronic storage is completely secure. Users should also take steps to protect their own accounts, passwords, devices, and access credentials.

How Long We Keep Personal Information

DCODE24 keeps personal information only for as long as reasonably necessary for the purpose it was collected, including:

responding to enquiries

providing services

maintaining business records

meeting legal, accounting, tax, or reporting obligations

resolving disputes

protecting our rights and systems

When personal information is no longer required, we will take reasonable steps to delete, de-identify, or securely manage it where appropriate.

Accessing or Correcting Your Personal Information

You may contact DCODE24 if you want to access, correct, or update personal information we hold about you.

To request access or correction, contact:

privacy@dcode24.com

We may need to verify your identity before providing access or making corrections.

Complaints and Privacy Questions

If you have a question or complaint about how DCODE24 handles personal information, please contact us at:

privacy@dcode24.com

We will review the matter and respond within a reasonable time.

If you are not satisfied with our response, you may have the right to contact the relevant privacy authority, depending on your location and applicable law.

Third-Party Websites and Links

The DCODE24 website may include links to third-party websites, platforms, tools, providers, products, services, affiliate partners, YouTube videos, social media platforms, or external resources.

DCODE24 is not responsible for the privacy practices, security, content, or policies of third-party websites.

Users should review the privacy policy and terms of any third-party service before using it or providing personal information.

Children’s Privacy

DCODE24 services and website content are intended for general users, businesses, and individuals interested in technology, privacy, AI, software, platforms, and digital tools.

We do not knowingly collect personal information from children without appropriate consent.

If you believe a child has provided personal information to DCODE24, please contact us so we can review and take appropriate action.

Changes to This Privacy Policy

DCODE24 may update this Privacy Policy from time to time.

The updated version will be published on our website with a new “Last updated” date.

Users should review this Privacy Policy occasionally to stay informed about how DCODE24 handles personal information.

Contact

For privacy questions, access requests, correction requests, or complaints, please contact:

DCODE24

Email: privacy@dcode24.com